NRMC Patient Bill of Rights

As our patient, you have the right to...

Receive considerate, respectful and quality care

You can expect:

• To be treated with dignity and regard for your psychosocial, spiritual and cultural beliefs.
• Treatment, service evaluation and referral as needed. If we cannot meet these needs, or if you request a transfer, we will facilitate a transfer. You may be transferred to another facility once the following has occurred: you have received complete information about why the transfer is needed; we have discussed available options with you in lieu of a transfer; the receiving facility has agreed to the transfer.
• To be treated with dignity and regard for your psychosocial, spiritual and cultural beliefs.
• Acceptance and respect. Nevada Regional Medical Center is a community of caregivers who welcome, respect and serve with dignity all people without regard to race, color, gender, national origin, religion, disability, handicap, age, Vietnam or other veteran status, sexual orientation, gender identity or expression or any other status protected by relevant law.
• To be able to exercise cultural and spiritual beliefs and practices that do not interfere with the well-being of others or your treatment plan.
• Appropriate continuity of care and referrals. You have the right to have your own physician promptly notified of your admission to the hospital. You have the right to be informed of needed follow-up care after you leave the hospital.
• Foreign language or sign language interpretation so that you can access the care and information needed to participate in your care.
• Information about any relationship of the hospital and staff to other healthcare and educational institutions, as it is related to your care.

You have the right to...

Obtain information about your treatment and healthcare team

You can expect your healthcare team to explain:

• Your diagnosis, treatment and prognosis in terms you can understand.
• Your role in your care.
• Treatment options.
• Expected course of the treatment and/or recovery.
• Benefits and risks of treatments.
• The names of the physicians responsible for your care.
• Any proposed clinical trials affecting your care or treatment.You have the right to refuse to participate in such trials. If you refuse, this will not affect your access to continued care.

You may also...

• Receive calls and visitors including spouse, domestic partner, family members and friends. You may withdraw or deny consent to calls and visitors at any time.Receive this Patient Bill of Rights and Responsibilities.
• Examine and copy (at your own expense) your medical records after you leave the hospital.

You have the right to...

Make decisions about your care

You or your legally designated representative should expect:

• Information needed to give informed consent. This includes proposed procedures/treatment options and their risks and benefits, in the language you can understand.
• Information about advance directives. Nevada Regional Medical Center will provide a resource to assist you in preparing a living will or power of healthcare attorney (as requested). You may select a healthcare agent in case you become unable to make decisions about your treatment.
• To be encouraged to make healthcare decisions as permitted by law. This includes use or withdrawal of life-sustaining treatment.
• To always have the right to refuse treatment and care and to be informed by the healthcare team of any anticipated medical outcome of refusal.
• That upon request by you or your family, the hospital's Ethics Committee will help you and your care team explore options and issues that will assist you in making healthcare decisions.

You have the right to...

Be comfortable and safe

You can expect:

• Appropriate assessment and management to relieve your pain while maintaining your level of function.
• A safe healthcare setting, free from verbal or physical abuse or harassment.
• Restraints or seclusion will be used only when needed for the safety and medical well-being of you and others.
• Comfort and dignity. If you are terminally ill, your symptoms will be treated. Pain will be managed appropriately and aggressively. You and your family will receive support to address psychosocial and spiritual concerns related to dying and grief.

You have the right to...

Have privacy and confidentiality

You can expect:

• Confidential discussions, consultations, examinations and treatments that are conducted discreetly. Those not directly involved in your care must have your permission to be present. You will be interviewed, examined and cared for in a setting that provides as much privacy as possible.
• To refuse visitors if you wish. You also may refuse contact with hospital staff not involved with your care, with the exception of security officers.
• The presence of members of your own gender, upon request, during exams or procedures performed by healthcare professionals.

You also have the right to:

• Examine and receive an explanation of your bill, regardless of the source of payment.
• Know what hospital rules apply to your conduct as a patient. Nevada Regional Medical Center does not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

For information about how to file a grievance or complaint, click here.